Privacy Policy

Introduction

Deddy Susanto (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit inquiries, request quotations, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

• Full name

• Company name

• Email address

• Phone number / WhatsApp number

• Billing and shipping address

• Purchase and inquiry history

Technical Information

Information collected automatically when visiting our website, such as:

• IP address

• Browser type

• Device information

• Operating system

• Referral source

• Pages visited and browsing behavior

Business Information

For B2B transactions, we may collect business-related information including:

• Company details

• Tax information

• Purchase orders

• Procurement requirements

• Payment and transaction records

How We Use Your Information

We use collected information to:

• Respond to inquiries and quotation requests

• Process orders and transactions

• Deliver products and services

• Provide technical and customer support

• Improve website performance and user experience

• Send order updates and service communications

• Prevent fraud and unauthorized activity

• Comply with legal and regulatory obligations

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may help us:

• Remember user preferences

• Improve site functionality

• Measure website performance

• Support analytics and marketing efforts

You may disable cookies through your browser settings, although some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with trusted third parties such as:

• Shipping and logistics providers

• Payment processors

• IT and hosting service providers

• Business partners or suppliers

• Legal or regulatory authorities when required by law

All third parties are expected to handle information securely and responsibly.

Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your information from:

• Unauthorized access

• Data loss

• Misuse

• Alteration

• Disclosure

While we strive to protect all data, no internet transmission or storage system can be guaranteed 100% secure.

Data Retention

We retain personal and business information only as long as necessary for:

• Business operations

• Customer support

• Legal compliance

• Accounting and tax requirements

• Dispute resolution

Data no longer required may be securely deleted or anonymized.

International Users

As we serve customers globally, your information may be processed, transferred, or stored across multiple countries depending on operational requirements, service providers, or logistics arrangements.

By using our services, you acknowledge such transfers where legally permitted.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review third-party privacy policies before sharing information.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to data processing

• Withdraw consent where applicable

Requests will be handled in accordance with applicable laws.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, services, or business practices.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Deddy Susanto
Komplek Permata Niaga
Jl. Jenderal Sudirman Blok A No. 1, Sukajadi
Kec. Batam Kota, Kota Batam
Kepulauan Riau 29462
Indonesia

Email: info@deddysusanto.com
Phone / WhatsApp: +62 813 7175 4545

Deddy Susanto — Protecting Your Information with Trust and Responsibility.